When will my order be shipped?
We process orders from 9:00AM PST - 3PM PST on business days from Monday through Friday.  We do not process orders on Saturday and major U.S holidays. We do process orders on Sunday but they will not leave and be shipped until the following business day.

Our daily shipping cutoff time is 3PM PST. 

Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. We also ship internationally, but international customers must be familiar with their country's customs laws. Vapourizen is not responsible for the confiscation of items by international customs agencies. 

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order may be cancelled. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

 

Late Shipments:
We do not guarantee transit times and shipping fees are non-refundable through us. 
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS: Only Priority Mail Express is guaranteed* 
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
https://www.usps.com/help/welcome.htm

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. 

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.